The course · track

Emergencies

When it goes wrong, calmly. 2 units, 10 scenes, each one played three ways. Tracks open the moment your level allows, independent of the road: this is the one to pick when this is what your week needs.

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Unit 1 of 2 · A2 and up

When it goes wrong

Ambulance, police, breakdowns.After this unitSay where you are and what happened · Describe a person · Follow instructions under pressure · Get a report number
5 scenes

Scene 1 · 3 min · Prima plays the operator

Call an ambulance

A phone call to emergency services.

A1 · A2 Beginner
A calm operator. Say where you are and what happened.
B1 · B2 Intermediate
An operator with instructions. Describe the person's condition and follow the instructions.
C1 · C2 Advanced
An operator who asks fast questions. Answer clearly under pressure.
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Scene 2 · 3 min · Prima plays a police officer

Report a theft

A police station.

A1 · A2 Beginner
An officer with a form. Say what was stolen and when.
B1 · B2 Intermediate
An officer who wants details. Describe the thief and the place, get the report number.
C1 · C2 Advanced
An officer who doubts your story. Stay precise and calm.
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Scene 3 · 3 min · Prima plays a crying child

A lost child at the mall

A shopping centre.

A1 · A2 Beginner
A child who is scared. Ask their name and where their parents are.
B1 · B2 Intermediate
A child and a security guard. Calm the child, find security, describe the parents.
C1 · C2 Advanced
A security guard who is slow. Make it urgent, politely.
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Scene 4 · 3 min · Prima plays the roadside assistance operator

The car breakdown

The hard shoulder.

A1 · A2 Beginner
An operator who asks where. Say where you are and what the car does.
B1 · B2 Intermediate
An operator with a form. Describe the fault, give the location, agree the wait.
C1 · C2 Advanced
An operator who says two hours. Get a sooner slot or a safe plan.
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Scene 5 · finale · 3 min · Prima plays a hotel staff member

The fire alarm at the hotel

A hotel corridor at 3 a.m..

A1 · A2 Beginner
A staff member directing guests. Ask if it is real and where to go.
B1 · B2 Intermediate
A staff member counting guests. Help a neighbour, follow the instructions, report a missing person.
C1 · C2 Advanced
A staff member who is panicking. Take charge calmly.
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Unit 2 of 2 · B1 and up

Keeping calm

Neighbours, scams, missed flights.After this unitDe-escalate · Spot a scam and end it · Get rebooked · Insist on certainty
5 scenes

Scene 1 · 3 min · Prima plays a neighbour who parked badly

The blocked driveway

Your front door.

A1 · A2 Beginner
A neighbour who apologises. Ask them to move the car.
B1 · B2 Intermediate
A neighbour who says it is only five minutes. Explain the problem and agree a rule.
C1 · C2 Advanced
A neighbour who gets aggressive. De-escalate and get the result.
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Scene 2 · 3 min · Prima plays a caller pretending to be your bank

The scam call

A phone call.

A1 · A2 Beginner
A caller who asks for your PIN. Refuse to give details and hang up.
B1 · B2 Intermediate
A caller with a story. Spot the signs, ask questions they cannot answer, end the call.
C1 · C2 Advanced
A caller who is very convincing. Stay sceptical and verify.
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Scene 3 · 3 min · Prima plays an airline agent

The missed connection

An airport help desk.

A1 · A2 Beginner
An agent who rebooks you. Say you missed your flight and ask for the next one.
B1 · B2 Intermediate
An agent with options. Ask about rebooking, a hotel and a meal voucher.
C1 · C2 Advanced
An agent who says it is your fault. Argue the delay was theirs and get rebooked.
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Scene 4 · 3 min · Prima plays a waiter

An allergy at the restaurant

A restaurant table.

A1 · A2 Beginner
A careful waiter. Say you are allergic to nuts and ask what is safe.
B1 · B2 Intermediate
A waiter who checks with the kitchen. Explain the allergy, ask about the kitchen, order safely.
C1 · C2 Advanced
A waiter who says it is probably fine. Insist and get certainty.
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Scene 5 · finale · 3 min · Prima plays a stranger who fainted

Someone fainted

A train platform.

A1 · A2 Beginner
A stranger coming round. Ask if they are okay and call for help.
B1 · B2 Intermediate
A stranger and the paramedics. Check on them, ask questions, describe to the paramedics.
C1 · C2 Advanced
A crowd that is not helping. Organise them.
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