The course · topic

Emergencies

When it goes wrong, calmly. 2 units, 10 lessons, each one played three ways. Topics open the moment your level allows, independent of the main path: pick this one when it is what your week needs.

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Unit 1 of 2 · Elementary and up

When it goes wrong

Ambulance, police, breakdowns.You'll learn toSay where you are and what happened · Describe a person · Follow instructions under pressure · Get a report number
5 lessons

Lesson 1 · 3 min · Prima plays the operator

Call an ambulance

A phone call to emergency services.

Beginner
A calm operator. Say where you are and what happened.
Intermediate
An operator with instructions. Describe the person's condition and follow the instructions.
Advanced
An operator who asks fast questions. Answer clearly under pressure.
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Lesson 2 · 3 min · Prima plays a police officer

Report a theft

A police station.

Beginner
An officer with a form. Say what was stolen and when.
Intermediate
An officer who wants details. Describe the thief and the place, get the report number.
Advanced
An officer who doubts your story. Stay precise and calm.
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Lesson 3 · 3 min · Prima plays a crying child

A lost child at the mall

A shopping centre.

Beginner
A child who is scared. Ask their name and where their parents are.
Intermediate
A child and a security guard. Calm the child, find security, describe the parents.
Advanced
A security guard who is slow. Make it urgent, politely.
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Lesson 4 · 3 min · Prima plays the roadside assistance operator

The car breakdown

The hard shoulder.

Beginner
An operator who asks where. Say where you are and what the car does.
Intermediate
An operator with a form. Describe the fault, give the location, agree the wait.
Advanced
An operator who says two hours. Get a sooner slot or a safe plan.
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Lesson 5 · final lesson · 3 min · Prima plays a hotel staff member

The fire alarm at the hotel

A hotel corridor at 3 a.m..

Beginner
A staff member directing guests. Ask if it is real and where to go.
Intermediate
A staff member counting guests. Help a neighbour, follow the instructions, report a missing person.
Advanced
A staff member who is panicking. Take charge calmly.
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Unit 2 of 2 · Intermediate and up

Keeping calm

Neighbours, scams, missed flights.You'll learn toDe-escalate · Spot a scam and end it · Get rebooked · Insist on certainty
5 lessons

Lesson 1 · 3 min · Prima plays a neighbour who parked badly

The blocked driveway

Your front door.

Beginner
A neighbour who apologises. Ask them to move the car.
Intermediate
A neighbour who says it is only five minutes. Explain the problem and agree a rule.
Advanced
A neighbour who gets aggressive. De-escalate and get the result.
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Lesson 2 · 3 min · Prima plays a caller pretending to be your bank

The scam call

A phone call.

Beginner
A caller who asks for your PIN. Refuse to give details and hang up.
Intermediate
A caller with a story. Spot the signs, ask questions they cannot answer, end the call.
Advanced
A caller who is very convincing. Stay sceptical and verify.
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Lesson 3 · 3 min · Prima plays an airline agent

The missed connection

An airport help desk.

Beginner
An agent who rebooks you. Say you missed your flight and ask for the next one.
Intermediate
An agent with options. Ask about rebooking, a hotel and a meal voucher.
Advanced
An agent who says it is your fault. Argue the delay was theirs and get rebooked.
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Lesson 4 · 3 min · Prima plays a waiter

An allergy at the restaurant

A restaurant table.

Beginner
A careful waiter. Say you are allergic to nuts and ask what is safe.
Intermediate
A waiter who checks with the kitchen. Explain the allergy, ask about the kitchen, order safely.
Advanced
A waiter who says it is probably fine. Insist and get certainty.
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Lesson 5 · final lesson · 3 min · Prima plays a stranger who fainted

Someone fainted

A train platform.

Beginner
A stranger coming round. Ask if they are okay and call for help.
Intermediate
A stranger and the paramedics. Check on them, ask questions, describe to the paramedics.
Advanced
A crowd that is not helping. Organise them.
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