The course · topic

Money & paperwork

Permits, contracts, disputes. 2 units, 10 lessons, each one played three ways. Topics open the moment your level allows, independent of the main path: pick this one when it is what your week needs.

Start the first lesson →All topics →
Unit 1 of 2 · Intermediate and up

Paperwork

Permits, town hall, contracts, tax.You'll learn toExplain your situation · Ask what is missing · Ask what a clause means · Ask about instalments
5 lessons

Lesson 1 · 3 min · Prima plays a case officer

The residence permit

An immigration office.

Beginner
An officer with a checklist. Give your documents and answer basic questions.
Intermediate
An officer who asks about your situation. Explain your situation and ask what is missing.
Advanced
An officer who finds a problem with a document. Find the fix and the next appointment.
Start this lesson →

Lesson 2 · 3 min · Prima plays a clerk

Register at the town hall

A municipal counter.

Beginner
A clerk with a form. Say you moved here and want to register.
Intermediate
A clerk who needs the contract. Provide the contract, ask about the certificate and the fee.
Advanced
A clerk who says the landlord must come. Find another way to prove the address.
Start this lesson →

Lesson 3 · 3 min · Prima plays a sales assistant

The phone contract

A phone shop.

Beginner
An assistant with a price list. Ask what the monthly price includes.
Intermediate
An assistant with small print. Read the small print out loud and ask three questions.
Advanced
An assistant hiding the cancellation fee. Find it and decide.
Start this lesson →

Lesson 4 · 3 min · Prima plays a tax adviser

A question at the tax office

A tax office desk.

Beginner
An adviser who points at the form. Ask which form you need.
Intermediate
An adviser who asks about income. Explain your income and ask about deductions.
Advanced
An adviser who says you owe more than you thought. Understand why and ask about instalments.
Start this lesson →

Lesson 5 · final lesson · 3 min · Prima plays the notary

Sign the rental contract

A notary's office.

Beginner
A notary who reads it out. Confirm your name and the address.
Intermediate
A notary who explains. Ask what two clauses mean before signing.
Advanced
A notary who rushes you. Slow it down and get an explanation.
Start this lesson →
Unit 2 of 2 · Upper-intermediate and up

Money talks

Rent, charges, claims, loans.You'll learn toMake a case with numbers · Escalate a dispute · Argue a valuation · Decline an add-on
5 lessons

Lesson 1 · 3 min · Prima plays the landlord

Negotiate the rent

A landlord's office.

Beginner
A landlord who listens. Ask for a lower rent.
Intermediate
A landlord who wants reasons. Make a case: market prices, your record, a longer lease.
Advanced
A landlord who says take it or leave it. Find a concession that is not money.
Start this lesson →

Lesson 2 · 3 min · Prima plays a bank adviser

Dispute a bank charge

A bank call.

Beginner
An adviser who checks. Say you do not recognise a charge.
Intermediate
An adviser with a procedure. Explain, ask for a refund and a block on the card.
Advanced
An adviser who says it was authorised. Escalate to the fraud team.
Start this lesson →

Lesson 3 · 3 min · Prima plays a claims handler

The insurance claim

A claims call.

Beginner
A handler who opens a claim. Say your bike was stolen and when.
Intermediate
A handler who needs evidence. Give the police report, the receipts, the value.
Advanced
A handler who offers too little. Argue the valuation.
Start this lesson →

Lesson 4 · 3 min · Prima plays a loan officer

The loan

A bank appointment.

Beginner
An officer who asks how much. Say how much you need and why.
Intermediate
An officer with the terms. Understand the rate, the term and the total cost.
Advanced
An officer pushing insurance add-ons. Decline them and get the loan.
Start this lesson →

Lesson 5 · final lesson · 3 min · Prima plays a buyer with a mechanic friend

Sell the car

A driveway.

Beginner
A buyer who likes it. Describe the car and the price.
Intermediate
A buyer with questions. Answer about the history and negotiate a little.
Advanced
A buyer who finds faults to cut the price. Hold a fair price.
Start this lesson →