The course · track

Money & paperwork

Permits, contracts, disputes. 2 units, 10 scenes, each one played three ways. Tracks open the moment your level allows, independent of the road: this is the one to pick when this is what your week needs.

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Unit 1 of 2 · B1 and up

Paperwork

Permits, town hall, contracts, tax.After this unitExplain your situation · Ask what is missing · Ask what a clause means · Ask about instalments
5 scenes

Scene 1 · 3 min · Prima plays a case officer

The residence permit

An immigration office.

A1 · A2 Beginner
An officer with a checklist. Give your documents and answer basic questions.
B1 · B2 Intermediate
An officer who asks about your situation. Explain your situation and ask what is missing.
C1 · C2 Advanced
An officer who finds a problem with a document. Find the fix and the next appointment.
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Scene 2 · 3 min · Prima plays a clerk

Register at the town hall

A municipal counter.

A1 · A2 Beginner
A clerk with a form. Say you moved here and want to register.
B1 · B2 Intermediate
A clerk who needs the contract. Provide the contract, ask about the certificate and the fee.
C1 · C2 Advanced
A clerk who says the landlord must come. Find another way to prove the address.
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Scene 3 · 3 min · Prima plays a sales assistant

The phone contract

A phone shop.

A1 · A2 Beginner
An assistant with a price list. Ask what the monthly price includes.
B1 · B2 Intermediate
An assistant with small print. Read the small print out loud and ask three questions.
C1 · C2 Advanced
An assistant hiding the cancellation fee. Find it and decide.
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Scene 4 · 3 min · Prima plays a tax adviser

A question at the tax office

A tax office desk.

A1 · A2 Beginner
An adviser who points at the form. Ask which form you need.
B1 · B2 Intermediate
An adviser who asks about income. Explain your income and ask about deductions.
C1 · C2 Advanced
An adviser who says you owe more than you thought. Understand why and ask about instalments.
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Scene 5 · finale · 3 min · Prima plays the notary

Sign the rental contract

A notary's office.

A1 · A2 Beginner
A notary who reads it out. Confirm your name and the address.
B1 · B2 Intermediate
A notary who explains. Ask what two clauses mean before signing.
C1 · C2 Advanced
A notary who rushes you. Slow it down and get an explanation.
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Unit 2 of 2 · B2 and up

Money talks

Rent, charges, claims, loans.After this unitMake a case with numbers · Escalate a dispute · Argue a valuation · Decline an add-on
5 scenes

Scene 1 · 3 min · Prima plays the landlord

Negotiate the rent

A landlord's office.

A1 · A2 Beginner
A landlord who listens. Ask for a lower rent.
B1 · B2 Intermediate
A landlord who wants reasons. Make a case: market prices, your record, a longer lease.
C1 · C2 Advanced
A landlord who says take it or leave it. Find a concession that is not money.
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Scene 2 · 3 min · Prima plays a bank adviser

Dispute a bank charge

A bank call.

A1 · A2 Beginner
An adviser who checks. Say you do not recognise a charge.
B1 · B2 Intermediate
An adviser with a procedure. Explain, ask for a refund and a block on the card.
C1 · C2 Advanced
An adviser who says it was authorised. Escalate to the fraud team.
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Scene 3 · 3 min · Prima plays a claims handler

The insurance claim

A claims call.

A1 · A2 Beginner
A handler who opens a claim. Say your bike was stolen and when.
B1 · B2 Intermediate
A handler who needs evidence. Give the police report, the receipts, the value.
C1 · C2 Advanced
A handler who offers too little. Argue the valuation.
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Scene 4 · 3 min · Prima plays a loan officer

The loan

A bank appointment.

A1 · A2 Beginner
An officer who asks how much. Say how much you need and why.
B1 · B2 Intermediate
An officer with the terms. Understand the rate, the term and the total cost.
C1 · C2 Advanced
An officer pushing insurance add-ons. Decline them and get the loan.
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Scene 5 · finale · 3 min · Prima plays a buyer with a mechanic friend

Sell the car

A driveway.

A1 · A2 Beginner
A buyer who likes it. Describe the car and the price.
B1 · B2 Intermediate
A buyer with questions. Answer about the history and negotiate a little.
C1 · C2 Advanced
A buyer who finds faults to cut the price. Hold a fair price.
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