The course · topic

Work

Meetings, sales, saying no. 2 units, 10 lessons, each one played three ways. Topics open the moment your level allows, independent of the main path: pick this one when it is what your week needs.

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Unit 1 of 2 · Intermediate and up

Meetings

Kick-offs, bad connections, saying no.You'll learn toPresent a plan in five sentences · Run a short agenda · Restart a stalled room · Decline with an alternative
5 lessons

Lesson 1 · 3 min · Prima plays a new client

The project kick-off

A meeting room.

Beginner
A client who nods along. Introduce the team and the plan in five sentences.
Intermediate
A client with two questions. Present the timeline, answer the questions, agree the next step.
Advanced
A client who changes the scope in the first meeting. Protect the scope and keep the relationship.
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Lesson 2 · 3 min · Prima plays a colleague abroad

The remote call

A video call with a bad connection.

Beginner
A colleague who freezes every minute. Say you cannot hear well and ask them to repeat.
Intermediate
A colleague with an agenda. Run a short agenda, handle the lag, summarise the decisions.
Advanced
A colleague who talks over you. Take the floor back and close on time.
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Lesson 3 · 3 min · Prima plays a quiet team

The awkward silence

A meeting that has stalled.

Beginner
A team waiting for someone to speak. Ask one question to restart the meeting.
Intermediate
A team with different views. Restate the goal, ask each person for one view, decide.
Advanced
A team that disagrees in silence. Surface the disagreement and land a decision.
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Lesson 4 · 3 min · Prima plays your manager

Say no to extra work

Your manager's desk.

Beginner
A reasonable manager. Say you cannot take it this week.
Intermediate
A manager who needs it done. Explain your priorities and offer an alternative.
Advanced
A manager who insists. Hold the line with reasons and a compromise.
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Lesson 5 · final lesson · 3 min · Prima plays your manager

The resignation

A one-to-one.

Beginner
A manager who takes it well. Say you are leaving and when.
Intermediate
A manager who wants reasons. Give your reasons kindly and agree the handover.
Advanced
A manager who makes a counter-offer. Stay decided, stay warm, negotiate the exit.
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Unit 2 of 2 · Upper-intermediate and up

The sales floor

Cold calls, objections, closing.You'll learn toAsk for two minutes · Answer "too expensive" · Ask for the decision · De-escalate a supplier
5 lessons

Lesson 1 · 3 min · Prima plays a busy prospect

The cold call

A phone call.

Beginner
A prospect with thirty seconds. Say who you are and ask for two minutes.
Intermediate
A prospect who is curious. Pitch one benefit and book a meeting.
Advanced
A prospect who says no three times. Find the real objection and leave the door open.
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Lesson 2 · 3 min · Prima plays a sceptical buyer

Handle an objection

A demo call.

Beginner
A buyer who says it is too expensive. Answer with one reason.
Intermediate
A buyer with three objections. Handle price, timing and "we use a competitor".
Advanced
A buyer comparing quotes live. Reframe on value and close a trial.
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Lesson 3 · 3 min · Prima plays a buyer with a budget

Close the deal

The final meeting.

Beginner
A buyer who is ready. Ask for the decision.
Intermediate
A buyer with a last ask. Summarise the value, handle the ask, agree the contract.
Advanced
A buyer who wants a discount at the last minute. Trade, do not give.
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Lesson 4 · 3 min · Prima plays a supplier you paid late

An angry supplier

A phone call.

Beginner
A supplier who is annoyed. Apologise and give a payment date.
Intermediate
A supplier who wants a plan. Explain the delay, agree a plan, keep the delivery.
Advanced
A supplier who threatens to stop delivering. De-escalate and rebuild trust.
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Lesson 5 · final lesson · 3 min · Prima plays a passer-by

The trade fair pitch

A booth at a fair.

Beginner
A passer-by who stops. Say what your product does in two sentences.
Intermediate
A passer-by with a need. Ask what they need, tailor the pitch, get a card.
Advanced
A competitor in disguise. Notice, stay professional, give nothing away.
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