The course · track

Everyday life

Shops, buses, phones, repairs. 2 units, 10 scenes, each one played three ways. Tracks open the moment your level allows, independent of the road: this is the one to pick when this is what your week needs.

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Unit 1 of 2 · A1 and up

At home

The supermarket, the bus, the phone shop.After this unitAsk where things are · Ask how something works and what it costs · Buy a ticket and a SIM · Order by phone with your address
5 scenes

Scene 1 · 3 min · Prima plays a shop assistant

Find it in the supermarket

A supermarket aisle.

A1 · A2 Beginner
A patient assistant who points. Ask where the milk is and whether they have oat milk.
B1 · B2 Intermediate
An assistant restocking shelves, half listening. Ask for three items, a bag, and where to pay.
C1 · C2 Advanced
An assistant who insists the item is discontinued. Find a substitute, ask about a refund on the wrong item, keep it friendly.
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Scene 2 · 3 min · Prima plays the attendant

The laundrette

A laundrette on a Sunday.

A1 · A2 Beginner
A helpful attendant. Ask how the machine works and what it costs.
B1 · B2 Intermediate
An attendant on the phone. Your washing is stuck: ask for help, ask about the dryer, ask when they close.
C1 · C2 Advanced
An attendant who says it is not their problem. The machine ate your coins and shrank a jumper: get a refund without a scene.
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Scene 3 · 3 min · Prima plays the driver

Catch the right bus

A bus stop.

A1 · A2 Beginner
A driver who nods. Ask if this bus goes to the centre and buy a ticket.
B1 · B2 Intermediate
A driver in a hurry. Ask about your stop, a ticket for two, and where to change.
C1 · C2 Advanced
A driver who says the route changed today. Work out the new route and get there on time.
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Scene 4 · 3 min · Prima plays the sales assistant

Buy a SIM card

A phone shop.

A1 · A2 Beginner
A friendly assistant. Ask for a prepaid SIM and how much data it has.
B1 · B2 Intermediate
An assistant with two plans. Compare the plans, ask about coverage, activate it.
C1 · C2 Advanced
An assistant pushing a contract. Decline the contract, get the prepaid, understand the top-up.
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Scene 5 · finale · 3 min · Prima plays the person taking orders

Order a takeaway by phone

A phone call to a pizzeria.

A1 · A2 Beginner
A calm order-taker. Order one pizza and give your address.
B1 · B2 Intermediate
An order-taker with a loud kitchen behind. Order for four with two changes and ask how long it takes.
C1 · C2 Advanced
An order-taker who got the address wrong and delivers late. Sort out the wrong order and the delay, politely but firmly.
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Unit 2 of 2 · B1 and up

Getting things done

Support calls, returns, the mechanic.After this unitDescribe a fault and what you tried · Ask for a refund or a replacement · Question a quote · Set up a payment plan
5 scenes

Scene 1 · 3 min · Prima plays a support agent

The internet is down

A support call.

A1 · A2 Beginner
An agent who reads a script slowly. Say what is wrong and follow two steps.
B1 · B2 Intermediate
An agent who blames your router. Describe what you tried, ask for a technician, get a date.
C1 · C2 Advanced
An agent who wants to sell an upgrade. Refuse the upgrade, get a credit for the days lost, escalate if needed.
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Scene 2 · 3 min · Prima plays a shop clerk

Return a faulty kettle

The returns desk.

A1 · A2 Beginner
A clerk with a form. Say it does not work and ask for a refund.
B1 · B2 Intermediate
A clerk who asks for the receipt you lost. Explain, show the bank statement, ask for a replacement.
C1 · C2 Advanced
A clerk who says you damaged it. Argue the warranty calmly and get a result.
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Scene 3 · 3 min · Prima plays the mechanic

At the mechanic

A garage.

A1 · A2 Beginner
A mechanic who listens. Imitate the noise the car makes and ask for a check.
B1 · B2 Intermediate
A mechanic with a list. Ask what is wrong, how much, how long, and whether it is urgent.
C1 · C2 Advanced
A mechanic whose quote doubled. Question the extras and agree what gets done.
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Scene 4 · 3 min · Prima plays the vet

The vet

A veterinary clinic.

A1 · A2 Beginner
A gentle vet. Say what your pet is doing and since when.
B1 · B2 Intermediate
A vet with questions. Answer about food and behaviour, understand the treatment.
C1 · C2 Advanced
A vet recommending an expensive operation. Ask about alternatives and get a second opinion politely.
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Scene 5 · finale · 3 min · Prima plays a customer adviser

Question the electricity bill

A call to the energy company.

A1 · A2 Beginner
A patient adviser. Say the bill is too high and ask why.
B1 · B2 Intermediate
An adviser who asks for readings. Give the meter reading, ask about the estimate, set up a payment plan.
C1 · C2 Advanced
An adviser who says the tariff changed. Get the old tariff back or a fair deal.
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