The course · main path

Main path

Tourist to citizen, in order. 10 units, 50 lessons, each one played three ways. The main path goes in order, from tourist to citizen, and units at your level are open from day one.

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Unit 1 of 10 · Beginner and up

The Tourist

Survive the first week.You'll learn toOrder and pay · Give your name and confirm a booking · Ask the way and repeat it back · Say what hurts
5 lessons

Lesson 1 · 3 min · Prima plays the barista

Order a coffee

A café at the corner.

Beginner
A patient barista who repeats slowly. Order a drink and say if it is to go.
Intermediate
A busy barista with a queue behind you. Order for two, change one item, pay, ask for the wifi.
Advanced
A barista who got the order wrong and disagrees. Get the right drink without a fight, and leave on good terms.
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Lesson 2 · 3 min · Prima plays the receptionist

Check into a hotel

A small hotel lobby.

Beginner
A helpful receptionist. Say your name, confirm one night, ask for the key.
Intermediate
A receptionist who cannot find the booking. Give the confirmation number, ask for a quiet room, ask about breakfast.
Advanced
An impatient receptionist who lost the reservation and blames you. Resolve it: confirmation number, a room tonight, a fair price, no raised voices.
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Lesson 3 · 3 min · Prima plays a passer-by

Ask for directions

A street corner.

Beginner
A kind stranger who points and speaks slowly. Ask the way to the station and repeat it back.
Intermediate
A stranger in a hurry. Get the route, the time it takes, and whether to walk or take the bus.
Advanced
A local who gives a confusing shortcut. Untangle the directions and confirm them with a landmark.
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Lesson 4 · 3 min · Prima plays the clerk

Buy a train ticket

A ticket window.

Beginner
A clerk who asks simple questions. Buy one ticket to a city, one way, today.
Intermediate
A clerk with too many options. Return ticket, tomorrow morning, a window seat, the cheaper fare.
Advanced
A clerk announcing a strike. Find an alternative, get a refund, stay polite.
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Lesson 5 · final lesson · 3 min · Prima plays the pharmacist

At the pharmacy

A pharmacy counter.

Beginner
A gentle pharmacist. Say what hurts and ask for something for it.
Intermediate
A pharmacist who asks about allergies. Describe symptoms, answer about allergies, understand the dose.
Advanced
A pharmacist who refuses without a prescription. Explain, ask for an alternative, ask where the clinic is.
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Unit 2 of 10 · Beginner and up

The Neighbour

The street you live on.You'll learn toIntroduce yourself and where you are from · Buy what is fresh · Keep small talk going · Invite someone and set a time
5 lessons

Lesson 1 · 3 min · Prima plays your new neighbour

Meet the neighbour

The stairwell.

Beginner
A friendly neighbour. Introduce yourself, say which floor, say where you are from.
Intermediate
A curious neighbour. Small talk: how long you have been here, what you do, the building rules.
Advanced
A neighbour who gossips about the landlord. Keep it warm, stay neutral, find out bin day.
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Lesson 2 · 3 min · Prima plays the baker

The bakery on the corner

A bakery at 8 a.m..

Beginner
A baker who names the breads. Buy a loaf and two pastries.
Intermediate
A baker who recommends. Ask what is fresh, take a recommendation, order for the weekend.
Advanced
A baker who teases regulars. Banter back, order, and ask about the local speciality.
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Lesson 3 · 3 min · Prima plays a neighbour

Small talk in the lift

A lift, four floors.

Beginner
A neighbour who says one thing about the weather. Reply about the weather and say goodbye.
Intermediate
A chatty neighbour. Keep the conversation going for four floors.
Advanced
A neighbour who complains about the noise from your flat. Apologise without grovelling, and offer a fix.
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Lesson 4 · 3 min · Prima plays the courier

The lost package

Your doorstep.

Beginner
A courier with a parcel. Say your name and sign for it.
Intermediate
A courier who delivered to the wrong flat. Explain, ask where it went, arrange redelivery.
Advanced
A courier who insists it was delivered. Get a proof of delivery and a complaint number.
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Lesson 5 · final lesson · 3 min · Prima plays a friend

Invite someone over

A phone call.

Beginner
A friend who says yes. Invite them for Saturday and say the time.
Intermediate
A friend who cannot on Saturday. Find another day, say what you will cook, ask what they cannot eat.
Advanced
A friend who wants to bring three others. Negotiate the guest list kindly.
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Unit 3 of 10 · Elementary and up

The Regular

Places that know your name.You'll learn toTalk about your day and plans · Compare and decline politely · Say what you want done · Describe something you lost
5 lessons

Lesson 1 · 3 min · Prima plays the barista who knows you

Your usual

Your café, third week.

Beginner
A barista who remembers your order. Confirm your usual and add one thing.
Intermediate
A barista who asks about your day. Talk about your morning and your plans.
Advanced
A barista who forgot your name. Handle the awkwardness with humour.
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Lesson 2 · 3 min · Prima plays a fruit seller

At the market

An open-air market.

Beginner
A seller who shows prices. Buy a kilo of something and pay.
Intermediate
A seller who wants to sell more. Compare two fruits, decline politely, get the right change.
Advanced
A seller who haggles hard. Get a fair price on three items.
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Lesson 3 · 3 min · Prima plays the receptionist

Join the gym

A gym front desk.

Beginner
A receptionist with a form. Give your details and choose a plan.
Intermediate
A receptionist who upsells. Ask about the times, decline the extras, ask how to cancel.
Advanced
A receptionist who says the contract is twelve months. Negotiate a shorter one.
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Lesson 4 · 3 min · Prima plays the hairdresser

A haircut

The barber or hairdresser.

Beginner
A hairdresser with pictures. Say how short.
Intermediate
A hairdresser with opinions. Describe what you want and what you do not.
Advanced
A hairdresser who cut too much. Say so, kindly, and fix what can be fixed.
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Lesson 5 · final lesson · 3 min · Prima plays the owner

The dry cleaner mix-up

A dry cleaner.

Beginner
An owner with a ticket. Collect your jacket with the ticket.
Intermediate
An owner who cannot find it. Describe the jacket and when you left it.
Advanced
An owner who gave your jacket to someone else. Sort out compensation without losing your temper.
Start this lesson →
Unit 4 of 10 · Elementary and up

The Colleague

The first month at work.You'll learn toIntroduce your role · Ask practical questions · Explain what you tried · Say what you did and will do
5 lessons

Lesson 1 · 3 min · Prima plays a colleague

First day at work

An office kitchen.

Beginner
A welcoming colleague. Introduce yourself and your role.
Intermediate
A colleague who explains how things work. Ask three practical questions.
Advanced
A colleague who tests the new person. Hold your own with humour.
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Lesson 2 · 3 min · Prima plays a colleague from another team

By the coffee machine

The machine on floor three.

Beginner
A colleague asking about your weekend. Talk about your weekend in the past tense.
Intermediate
A colleague who gossips. Steer the chat, share an opinion, keep it light.
Advanced
A colleague fishing for information. Be friendly and give nothing away.
Start this lesson →

Lesson 3 · 3 min · Prima plays a senior colleague

Ask for help

A desk across the room.

Beginner
A patient senior. Ask how to do one thing.
Intermediate
A busy senior. Explain what you tried, ask for five minutes, agree a time.
Advanced
A senior who thinks you should know. Get the help without sounding helpless.
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Lesson 4 · 3 min · Prima plays the team lead

Your stand-up update

The daily stand-up.

Beginner
A lead who asks yesterday, today, blockers. Say what you did and will do.
Intermediate
A lead who probes. Explain a blocker and what you need.
Advanced
A lead who pushes back on your estimate. Defend the estimate with reasons.
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Lesson 5 · final lesson · 3 min · Prima plays the office manager

Book a meeting room

The front desk.

Beginner
An office manager with a calendar. Book a room for Tuesday at ten.
Intermediate
A manager with no free rooms. Find another time, ask for a screen, confirm by email.
Advanced
A manager who double-booked you. Resolve the clash with the other team.
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Unit 5 of 10 · Intermediate and up

The Expat

Bureaucracy, landlords, first dates.You'll learn toCompare options and choose · Question a deduction with evidence · Agree a rule with a neighbour · Disagree charmingly
5 lessons

Lesson 1 · 3 min · Prima plays the adviser

Open a bank account

A bank branch.

Beginner
An adviser who lists the documents. Say which documents you have.
Intermediate
An adviser who explains the fees. Compare two accounts and choose.
Advanced
An adviser who refuses without a permanent address. Find a way through.
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Lesson 2 · 3 min · Prima plays the landlord

The landlord and the deposit

Your flat, moving out.

Beginner
A reasonable landlord. Ask when the deposit comes back.
Intermediate
A landlord who deducts for cleaning. Question the deduction with evidence.
Advanced
A landlord who claims damages. Negotiate, cite the inventory, threaten the deposit scheme politely.
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Lesson 3 · 3 min · Prima plays the neighbour

A noisy neighbour

The landing, 11 p.m..

Beginner
A neighbour who apologises. Ask them to turn it down.
Intermediate
A neighbour who says it is not late. Agree on a time and a rule.
Advanced
A neighbour who gets defensive. De-escalate and still get the result.
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Lesson 4 · 3 min · Prima plays the doctor

The doctor

A clinic.

Beginner
A doctor who asks where it hurts. Describe the pain and since when.
Intermediate
A doctor who asks about history. Give your history and understand the treatment.
Advanced
A doctor who is vague. Ask the right questions until you understand the plan.
Start this lesson →

Lesson 5 · final lesson · 3 min · Prima plays your date

A first date

A wine bar.

Beginner
A date who asks easy questions. Talk about what you like.
Intermediate
A date with opinions. Disagree charmingly about a film.
Advanced
A date who is hard to read. Read the signals and suggest a second date, or not.
Start this lesson →
Unit 6 of 10 · Intermediate and up

The Friend

Plans, opinions, the bill.You'll learn toPlan something with a budget · Apologise well · Defend an opinion with reasons · Comfort without clichés
5 lessons

Lesson 1 · 3 min · Prima plays a friend

Plan a weekend trip

A group chat, out loud.

Beginner
A friend who wants the beach. Suggest a place and a day.
Intermediate
A friend on a budget. Plan transport, a place to stay, a budget.
Advanced
A friend who changes plans every minute. Land the plan.
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Lesson 2 · 3 min · Prima plays a friend

Cancel plans gracefully

A phone call.

Beginner
An understanding friend. Say you cannot come and why.
Intermediate
A disappointed friend. Apologise well and propose another day.
Advanced
A friend who is hurt. Repair it.
Start this lesson →

Lesson 3 · 3 min · Prima plays a friend

Argue about a film

After the cinema.

Beginner
A friend who loved it. Say what you thought in three sentences.
Intermediate
A friend who hated it. Defend your view with two reasons.
Advanced
A friend who is a film critic. Discuss the ending, the acting, and what it is really about.
Start this lesson →

Lesson 4 · 3 min · Prima plays a friend who had a bad day

Comfort a friend

A kitchen, late.

Beginner
A sad friend. Ask what happened and listen.
Intermediate
A friend who lost a job. Comfort without clichés; offer one concrete thing.
Advanced
A friend who pushes you away. Stay, gently.
Start this lesson →

Lesson 5 · final lesson · 3 min · Prima plays a friend who wants to split evenly

Argue about the bill

A restaurant.

Beginner
A friend who says split it. Say what you had.
Intermediate
A friend who ordered wine. Propose a fair split.
Advanced
A friend who always forgets their wallet. Say the thing, kindly, for the last time.
Start this lesson →
Unit 7 of 10 · Upper-intermediate and up

The Professional

Interviews, numbers, complaints.You'll learn toTell your story in an interview · Explain a number and a plan · Listen, summarise, resolve · Push back with evidence
5 lessons

Lesson 1 · 3 min · Prima plays the hiring manager

The job interview

A meeting room.

Beginner
A friendly interviewer. Introduce yourself and your experience.
Intermediate
An interviewer with tough questions. Answer "tell me about a failure".
Advanced
An interviewer who interrupts. Sell yourself under pressure and ask two sharp questions.
Start this lesson →

Lesson 2 · 3 min · Prima plays a sceptical client

Present the numbers

A client call.

Beginner
A client who nods. Present three numbers.
Intermediate
A client who asks why. Explain a drop and a plan.
Advanced
A client who threatens to leave. Keep the account.
Start this lesson →

Lesson 3 · 3 min · Prima plays an angry customer

Handle a complaint

Customer service desk.

Beginner
A calm customer. Apologise and offer a solution.
Intermediate
An annoyed customer. Listen, summarise, resolve.
Advanced
A furious customer. De-escalate and close the case.
Start this lesson →

Lesson 4 · 3 min · Prima plays your manager

Negotiate a deadline

Your manager's office.

Beginner
A manager who asks when. Give a date.
Intermediate
A manager who wants it sooner. Explain the trade-offs.
Advanced
A manager who says the client insists. Protect the team and the client.
Start this lesson →

Lesson 5 · final lesson · 3 min · Prima plays your manager

The performance review

A quiet room.

Beginner
A kind manager. Say what went well this year.
Intermediate
A manager with feedback. Respond to criticism and set a goal.
Advanced
A manager who is unfair. Push back with evidence and ask for a raise.
Start this lesson →
Unit 8 of 10 · Upper-intermediate and up

The Local

The council, the plumber, the toast.You'll learn toEscalate properly · Defend a price · Stay on your child's side · Tell one story with a point
5 lessons

Lesson 1 · 3 min · Prima plays the clerk

Complain to the council

A council office.

Beginner
A clerk with a form. Report a broken streetlight.
Intermediate
A clerk who says it is another department. Get the right department and a reference.
Advanced
A clerk who has heard it all. Escalate properly.
Start this lesson →

Lesson 2 · 3 min · Prima plays a buyer

Sell something second-hand

Your doorstep.

Beginner
A buyer who pays the price. Describe the item.
Intermediate
A buyer who finds faults. Defend the price, accept a small cut.
Advanced
A buyer who tries a scam. Spot it and end it politely.
Start this lesson →

Lesson 3 · 3 min · Prima plays the teacher

The parents' evening

A classroom.

Beginner
A teacher who praises. Ask how your child is doing.
Intermediate
A teacher with a concern. Discuss it and agree a plan.
Advanced
A teacher who blames the parents. Stay on the child's side.
Start this lesson →

Lesson 4 · 3 min · Prima plays the room

A wedding toast

A wedding dinner.

Beginner
A room that claps at anything. Say three warm sentences.
Intermediate
A room that wants a story. Tell one story with a point.
Advanced
A room with the ex at table four. Be funny, kind and short.
Start this lesson →

Lesson 5 · final lesson · 3 min · Prima plays the plumber

The plumber and the invoice

Your bathroom.

Beginner
A plumber who explains. Say what is broken.
Intermediate
A plumber whose invoice is higher than the quote. Question the difference.
Advanced
A plumber who blames the pipes. Settle on a fair number.
Start this lesson →
Unit 9 of 10 · Advanced and up

The Insider

Slang, politics, salary.You'll learn toUse slang and know when not to · Disagree without offending · Retell a plot in order · Anchor a negotiation
5 lessons

Lesson 1 · 3 min · Prima plays a local friend of a friend

Slang at the bar

A bar, Friday.

Beginner
A friend who explains the slang. Use three slang words correctly.
Intermediate
A friend who speaks fast. Keep up and use the register.
Advanced
A friend who tests you with regional slang. Catch it, use it, and know when not to.
Start this lesson →

Lesson 2 · 3 min · Prima plays an opinionated host

Politics at dinner

A dinner party.

Beginner
A host who asks your view. Give a view carefully.
Intermediate
A host who disagrees. Disagree without offending.
Advanced
A host who baits you. Argue with nuance, and change the subject at the right moment.
Start this lesson →

Lesson 3 · 3 min · Prima plays a friend who fell asleep

Explain the episode

The sofa.

Beginner
A friend who missed the ending. Tell the ending.
Intermediate
A friend who missed the whole episode. Tell the plot in order with the past tenses right.
Advanced
A friend who argues about the meaning. Explain what it was really about.
Start this lesson →

Lesson 4 · 3 min · Prima plays three different locals

Regions

A train across the country.

Beginner
A local with a clear accent. Understand and repeat.
Intermediate
Two locals with different accents. Hear the difference and say where each is from.
Advanced
A local who switches mid-sentence. Follow, answer in kind, and name the regions.
Start this lesson →

Lesson 5 · final lesson · 3 min · Prima plays the recruiter

Negotiate a salary

The offer call.

Beginner
A recruiter with a number. Ask for more, politely.
Intermediate
A recruiter with a range. Anchor high with reasons.
Advanced
A recruiter who says the budget is fixed. Get something else of value.
Start this lesson →
Unit 10 of 10 · Advanced and up

The Citizen

Speeches, debates, irony.You'll learn toStay on message · Rebut a point · Broker an agreement · Match irony
5 lessons

Lesson 1 · 3 min · Prima plays the presenter

A radio interview

A studio.

Beginner
A presenter with easy questions. Talk about your project for two minutes.
Intermediate
A presenter who interrupts. Stay on message.
Advanced
A presenter who twists your words. Correct the record with grace.
Start this lesson →

Lesson 2 · 3 min · Prima plays the opponent

Defend a position

A public debate.

Beginner
A mild opponent. State your position and one reason.
Intermediate
A sharp opponent. Rebut two points.
Advanced
An opponent who is winning. Turn the room.
Start this lesson →

Lesson 3 · 3 min · Prima plays both friends

Mediate a conflict

A kitchen, two friends.

Beginner
Two friends who are sulking. Get each to say what happened.
Intermediate
Two friends who interrupt. Find the common ground.
Advanced
Two friends who both think you are on the other side. Broker a real agreement.
Start this lesson →

Lesson 4 · 3 min · Prima plays the audience

A speech

A hall.

Beginner
A warm audience. Say something true for one minute.
Intermediate
A distracted audience. Win them back.
Advanced
An audience that heckles. Answer the heckler and finish strong.
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Lesson 5 · final lesson · 3 min · Prima plays a witty host

Irony and wordplay

A late dinner with writers.

Beginner
A host who explains the joke. Get the joke.
Intermediate
A host who puns. Pun back.
Advanced
A host who is dry as dust. Match the irony without missing it.
Start this lesson →